Policies and FAQ’s

Policies and FAQ’s 2017-05-02T12:46:07+00:00

Studio Policies

Workshop Refunds

We offer refunds on workshops (less a 20% admin fee), up to 48 hours prior to the event unless otherwise stated in the workshop description. Refunds will not be given less than 48 hours prior to the event unless your space can be filled from a waiting list.

There is a 24 hour cancellation policy for private lessons. Fees may apply for cancellations made within 24 hours.

Pass Extensions

Our class passes have expiry dates and are not refundable or extendable. Class passes may be used only for classes and are not transferrable to workshops, courses or other events. When selecting your pass, please consider your schedule carefully. If you have an injury or illness that prevents you from practicing for an extended period of time please contact us and we will consider these cases individually.

Retreat Policies

Booking:

By paying a deposit or in full for a retreat, you agree to the following:

A non-refundable deposit is required to secure your place on an Amber Tree Retreat. If you book within 30 days of the retreat date the full amount is required.

Once you have paid your deposit, your place will be confirmed via email by Amber Tree Yoga & Retreats.

Amber Tree Retreats, unless agreed upon, do not accept guests under 12 years old. If you are seeking to book for someone under the age of 12 years, please contact Amber Tree Retreats prior to booking and discuss the options. In certain circumstances, allowances may be made.

Payments:

After you have paid your initial non refundable deposit, your balance is due as set out below:

  • 30 days from the retreat commencement date your balance is due in full.

Amber Tree Retreats may offer payment plans and monthly direct debit terms through Paypal for some retreats, so please speak to us regarding this option.

Personal details and responsibilities:

To make accommodation, tours and transfer bookings Amber Tree Retreats require your details to give to venues and tour operators. We may ask you for passport details, insurance policy numbers, date of birth, contact details and medical information. In some cases, we may require a letter from your doctor. Your information will be treated as confidential. To secure bookings on your behalf, Amber Tree Retreats will sometimes need to share your personal details with a third party.

It is your responsibility to purchase your own flights and obtain travel visas where necessary.

You must adhere to laws of the country we are in at all times and be respectful of the countries culture, religion and law.

Amber Tree Retreats strongly recommend travel insurance for retreats within Australia and it is compulsory for overseas retreats. We require a copy of your insurance policy for overseas retreats more than 30 days prior to the retreat commencement.

The Amber Tree Retreat facilitators have final say when on retreat and if you are found to be jeopardising the safety, health or security of the group, you will be asked to leave the retreat and no refund will be offered.

As retreats are active in nature, with daily physical activity, travel and new locations, food, experiences and culture, there is an element of personal risk. Upon completing the booking form, it is assumed you accept this risk and at no stage hold Amber Tree Retreats responsible for any personal physical, emotional or mental discomfort on or as a result of the retreat. It is your responsibility to complete the medical screening form in full and discuss your concerns with the facilitators of the retreat prior to attending. All care will be taken in relation to existing injuries and illnesses.

Upon completing the booking form, you give permission to Amber Tree Retreats to send you marketing material about our upcoming retreats and events. If you would prefer for this not to happen, please advise us.

On booking it is assumed you give Amber Tree Retreats permission to use any photos taken of you on retreat for our promotional activity on our website, Facebook page or any future advertising material. If you would prefer this didn’t happen, please advise us and we will respect your wishes.

Cancellations/Amendments:

Amber Tree Retreats require written notice to cancel your booking, the following fees will apply:

  • The initial deposit is non refundable.
  • Within 60 days of the retreat commencement we will retain a further 20% of the retreat cost to cover administration charges and cancellation fees set out by the venues and tour operators.
  • Within 30 days of the retreat commencement date, 100 % of money paid will be retained by Amber Tree Retreats.

As flights are your responsibility, any changes or cancellation fees relating to flights, additional nights accommodation or activities are your responsibility.

Amber Tree Retreats need to book minimum numbers for each venue for the trip to be confirmed. If we fail to receive adequate bookings you will be notified and a full refund will be offered.

Amber Tree Retreats aim to stick to the schedule as much as possible, but please come open minded and flexible. As the retreats are often adventure based or in remote locations, sometimes changes may need to happen based on weather conditions, external circumstances or group preference.

Amber Tree Retreats reserve the right to make minor changes as we see fit and will give you as much notice as possible. We want your retreat experience to be pleasant and relaxing, so be prepared for small changes to the times, topics or locations of classes and workshops. These changes if deemed necessary will be discussed during the retreat. We will aim to offer what we feel is best suited to the group.

In the unlikely instance that we need to cancel a retreat due to unsafe conditions, weather warnings, terrorism, natural disasters, travel warnings or other circumstances outside our control, we will refund the money in full or you can use the money towards another Amber Tree Retreat. Amber Tree Retreats will not be held responsible for any associated charges.

If the above happens, Amber Tree Retreats will try to rearrange, reschedule or relocate the retreat, where possible.

Inclusions and exclusions:

Please read carefully what each retreat includes before booking.

Make sure you understand optional extras are at your own cost and need to be paid in addition to the retreat price.

Flights are your responsibility. We will provide suggested times and dates, but it is up to you to book and pay for them.

As we often use third parties for accommodation, transfers, tours and optional activities, we do not accept liability for these third parties. It is your responsibility to check their terms and conditions.

 Frequently Asked Questions

On your retreats, do you…. bang drums, do finger paintings, get colonic irrigation, believe that butterflies that flap their wings in the forest cause a tree to fall over in Brazil, smoke pot or get reincarnated? 2014-02-10T07:33:03+00:00
We LOVE yoga.  Our retreat teachers have done loads of yoga training and have  a lot of teaching experience but we are also just regular folk with families, partners and jobs, so we like to offer what we would want from a retreat.
We try to offer many classes and workshops in a day.  So there is always plenty to choose from.  Some of our participants choose to come to everything.  Some (usually those with little ones at home) come to a few things and then enjoy the very rare experience of uninterrupted book reading time, relaxed swims at the beach, walks etc etc.  We encourage people to treat it as a yoga holiday, with gorgeous healthy food that is cooked for you. There is no pot smoking (that we are aware of), could be some drumming, finger painting is unlikely, we’ll leave colonics to your planning and reincarnation is not on the menu.  Brazil, we’re not ruling out Brazil however 🙂 May the wings of the butterfly bless your soul!
**Thanks and love to Spaldo for the above questions**
Do I need to be flexible to do yoga? 2014-01-21T09:59:57+00:00

Absolutely not, yoga will assist you to find a balance between flexibility and strength in your body.

Do I need to book to attend class? 2014-01-21T09:58:20+00:00

No, we understand that life is busy for most people, and whenever you are able to make it to a class is a blessing. If you are a new student, please arrive 10 minutes before your first class and have a chat with your teacher and complete a new student form.

What do I need to bring to a class? 2014-01-21T09:56:48+00:00

A yoga mat (if you have one) and a smile. Our studio has a few mats available to use and all props like bolsters, blocks, blankets, straps and eye pillows!